Q: What payment methods are accepted?
A: Actually you may choose from two payment methods:

• Bank transfer - bank account with international payment possibility is required
• PayPal - for everybody who has the PayPal account, payment is free of charges for the buyer

Important: Cheques and Western Union payments are not accepted. Credit card payments are accepted only in terms of the PayPal system.

All new customers are obliged to pay in advance their first order. Then it's possible to arrange individual payment conditions for companies.

Q: Do you ship world-wide?
A: Yes, we can ship to any country around the world.

Q: Is there any minimum order value that I need to order?
A: No, generally there is no minimum order value specified for all buyers that use the PayPal. Minimum order value in case of the bank transfer payment is 80.00 EUR (without shipping and VAT).

Q: How long does it take to send the package?
A: If all items selected are in stock, we dispatch the package usually in following three working days after we receive the payment or after we receive a scan/copy of the payment receipt. For orders outside the EU there may be an additional delay due to customs declaration required. The dispatchment is confirmed via email when the tracking number or package number is known.
By default, an order that contains out of stock item(s) is kept in filing and complete package is dispatched when all items are available.

Q: Is my item in stock?
A: If there is no availability remark specified in the shop or confirmation email, the item is in stock for usual quantities.

Q: Where to buy the Windows control software?
A: The control software is free for download! Follow the product details.

Q: What are the shipping costs?
A: The costs strongly depend on the shipping method used. You choose the shipping method in one of the order steps. Estimative costs table is provided at that point. Since the costs depend also on the arrival weight, destination country, actual fuel charges and other influences, exact value is specified in the confirmation email. It's strongly recommended to fill and post the order form to determine the shipping costs. The order is not binding until it's paid.

Q: What period of warranty is provided?
A: Warranty follows the lawful arrangements. Where not otherwise specified, minimum warranty period is 2 years. The warranty may be void if the equipment is not used in accordance with the operating instructions. In case of a lack of the equipment you can decide to let us either to replace or to let us mend. Due to relatively small number of claims we solve each event on individual basis. We can say we will never leave you in the lurch.

Q: Is it possible to buy a component or device which is not listed in the shop?
A: There is a possibility to buy or obtain any component contained in the devices listed if this is demonstrably intended for service or maintenance purposes. Send your request to the contact email or specify it in Comments field in the order form. Devices that are not listed (such as rf transistors, stereo encoders, limiters) are not available for sale.

Q: Is it possible to pay in another currency?
A: Default currency is EUR. It's not a problem to pay in another currency if you specify it in Comments field in the order form.

Q: Is it possible to issue a proforma invoice before the payment?
A: If your bank or company requires the proforma invoice, please specify it in Comments field in the order form.

Q: Can I send my order via email?
A: Preferred way how to order is to use the online shop provided. It also assures the fastest way of processing. If you decide to order via email for some reason, don't forget to include all details necessary, especially: your name, company name, EU VAT number (if available), full address, country, shipping and payment method from the options listed above and exact identification of the goods ordered. We cannot accept any order where some of these details are missing or incomplete.

Q: Do I need to pay VAT?
A: All prices shown on our website are exclusive of VAT 20%. Orders to EU will be subject to VAT sales tax unless you provide your valid VAT number. If you are ordering goods for delivery outside the EU and the order value is greater than 80 EUR you will not be required to pay VAT but you may be subject to import duties and taxes levied by your local customs agency.